• Linguistics and Language -> Computational Linguistics and Natural Language Processing

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Why are some customers hesitant to interact with conversational agents, and how can companies address these concerns?

Millicent Maunder

Some people are afraid of talking with robots because they don't trust them or don't understand how they work. Some people also worry that robots might use their data in a bad way.

Companies can help address these concerns by making sure their conversational agents are transparent about how they use data and giving customers control over what information is shared. They should also make sure that their robots are easy to use and understand so that customers feel comfortable talking with them.

Companies can also educate their customers about how their conversational agents work and the benefits they offer. For example, robots can save time, provide quick solutions, and be available 24 hours a day.

Overall, it's important for companies to listen to their customers' concerns and work to address them. By doing so, they can build trust and increase customer satisfaction with their conversational agents.