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What are the best and worst airports in terms of facilities and services?

Brant Stanborough

As a frequent traveler, I have had the opportunity to visit numerous airports around the world, each with its own set of unique facilities and services. In my experience, there are a few airports that stand out as providing exceptional amenities and experiences, while others fall behind due to lackluster facilities and frustrating services.

Starting with the best, one airport that comes to mind is Changi Airport in Singapore. This airport is known for its futuristic and modern facilities, such as free movie theaters, rooftop swimming pools, and a butterfly garden. Additionally, Changi Airport offers ample dining options ranging from local cuisine to international flavors, high-end shopping, and even spa services. What sets Changi Airport apart from other airports is its focus on passenger experience, evident in the attentive staff and the abundance of amenities and services available to travelers.

Another airport that has earned a reputation for its impressive facilities and services is Dubai International Airport. This airport offers free Wi-Fi, comfortable lounges, and high-end shopping. In addition to its luxurious amenities, Dubai International Airport also offers practical services such as shower facilities, prayer rooms, and even a medical center for travelers seeking medical attention.

On the other hand, there are airports that have a long way to go in terms of facilities and services. One such airport is Charles de Gaulle Airport in Paris. This airport has notoriously long lines and a lack of customer service, leaving travelers frustrated and annoyed. Additionally, the airport's facilities are outdated and inadequate, lacking comfortable seating areas and dining options.

Another airport that falls short is JFK Airport in New York City. While JFK does offer some shopping and dining options, the airport is often crowded, dirty, and poorly organized. Additionally, customer service is inconsistent, and the airport lacks comfortable seating in terminals and gate areas.

In conclusion, airports play a crucial role in shaping travelers’ experiences. From exceptional facilities and services to inadequate facilities and poor services, airports can leave lasting impressions on passengers. Based on my travels, Changi Airport and Dubai International Airport epitomize the best of airport experiences, while Charles de Gaulle Airport and JFK Airport have a long way to go to improve their services and facilities. Regardless of the airport, a focus on passenger experience and attentive service should be at the forefront of all airport services to ensure travelers leave with a positive impression of their journey.