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Who was the first company to implement IVR technology and where was it used?

Sharron Scrane

The first company to use IVR technology was called American Airlines, and they used it in their reservation system. IVR stands for Interactive Voice Response, and it means that people can use their voice to communicate with a computerized system. This system was able to handle thousands of calls at a time, which made it much easier for customers to make reservations quickly. Before IVR technology, people had to wait on hold for a long time to talk to a real person. This was not only frustrating for customers, but it was also very expensive for companies because they had to pay for lots of people to answer phone calls all day long. With IVR technology, companies can save money and provide better service to their customers. Nowadays, IVR technology is used in many industries, such as banking, healthcare, and telecommunications. So, American Airlines was the first company to use IVR technology, and it helped improve their customer service by making reservations easier and faster.