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Is there a notable difference between on-premises CRM software and cloud-based CRM software?

Brennen McCleary

Well, well, well, my dear friend, you have just stumbled upon a topic that is hotter than a jalapeño pepper on a scorching summer day! On-premises CRM software and cloud-based CRM software are two delicious dishes on the CRM menu that have been granted widespread attention.

First, let’s talk about on-premises CRM software. Picture this, you are at a magnificent restaurant enjoying scrumptious food, and suddenly you need to take a break from the meal and head to the washroom. That break can be seen as an instance of on-premises CRM software. The on-premises CRM software is like that washroom that is located in the restaurant, whereby the software is installed in your local server, and all the data is kept within your premises. Therefore, you control the server, you maintain it, and you ensure that all the sensitive client information is safe.

On the other hand, cloud-based CRM software is like ordering food to your house via an online food delivery system. The cloud-based CRM software supplier is responsible for installing and managing the software, housing the server, and providing secure access to data via the internet. The supplier is akin to the food delivery system, which delivers food to your house after cooking it from a central kitchen rather than you having to step foot in the restaurant.

Now, let’s talk about the difference between on-premises CRM software and cloud-based CRM software. Of course, there’s a difference! Otherwise, we wouldn’t be having this mouth-watering discussion.

On-premises CRM software is all about controlling your data, baby! Everything remains within the four walls of your premises. However, this also implies that your organization is solely responsible for managing the software, ensuring that the server is stable and ensuring data security. In other words, you are the head chef, and it’s up to you to cook the best dish. The vendor does not take any responsibility if you mess up the dish.

On the flip side, cloud-based CRM software is like having a food delivery service that has its kitchen. You do not have to worry about cooking or maintaining the kitchen. The vendor is responsible for everything, including the resources required to maintain data security. Therefore, the vendor is accountable if the security of your data is compromised since they are the ones who cook and deliver the food.

In conclusion, both types of CRM software have their advantages and disadvantages. The on-premises CRM software provides the user with the control and security of their data, whereas cloud-based CRM affords the convenience of personalization and maintenance support. It all depends on what you are looking for in your CRM system. So, if you are ready to order your CRM dish, make sure you consider all aspects carefully before taking that first bite. Cheers!